Refund Policy

We have a 30-day money back guarantee policy, which means you have 30 days after receiving your item to request a refund. To start a refund, you can contact us at Info@truesteps.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds We will notify you once we've refunded you. You will receive the refund on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at Info@truesteps.com.

Chargebacks In the event of a payment dispute or chargeback, you must always contact us first at Info@truesteps.com before contacting your bank or credit card company. We are committed to resolving any issues directly with you. Any chargeback initiated without first attempting to resolve the matter with us will be considered invalid and may not be honored.